Troubleshooting
Solutions to common installation and usage issues.
Application Won't Start
- Ensure .NET Framework 4.6.2 or higher is installed. On Windows 10/11, it is built-in — run Windows Update.
- Right-click AccountManager.exe → Properties → Unblock (if Windows flagged it after download).
- Try running as Administrator if you get a permission error on first launch.
Voucher Doesn't Balance Error
This means the Dr and Cr amounts in a Journal or Payment voucher don't add up. Double check that you've entered the correct amounts on both sides. This error is intentional — AccountManager never posts an unbalanced entry to protect your books.
Stock Quantity Shows Negative
You've sold or transferred more stock than you have. Check the stock item's opening quantity and whether all purchase invoices have been entered. Fix by checking the Stock Movement report for that item.
GST Report Shows Wrong State
The party ledger's state is either missing or wrong. Edit the party ledger (Chart of Accounts → select ledger → Edit) and correct the State field. All future invoices for that party will use the updated state.