1Policy Overview

At Debasis Bhattacharjee, we are committed to customer satisfaction and delivering high-quality services and products. This refund policy outlines the terms and conditions under which refunds may be requested and processed.

1.1 Our Commitment

We strive to ensure that:

• All products and services meet the described specifications
• Customer concerns are addressed promptly and professionally
• Refund requests are handled fairly and transparently
• The refund process is clear and straightforward
• Communication is maintained throughout the process

1.2 Governing Principles

This refund policy is governed by:

• Consumer Protection Act, 2019 (India)
• Information Technology Act, 2000 and its amendments
• Indian Contract Act, 1872
• All applicable Indian consumer protection laws

1.3 Applicability

This policy applies to:

• Digital products (eBooks, software, templates, courses)
• Professional services (web development, consulting, design)
• Subscription services and recurring payments
• Physical products (if applicable)
• All purchases made through our website or direct channels

2Digital Products Refund Policy

Due to the nature of digital products, refunds are handled differently than physical goods. Once a digital product is delivered, it cannot be "returned" in the traditional sense.

2.1 Refund Window

For digital products, refund requests must be submitted within:

• eBooks & Documents: 7 days from purchase date
• Software & Applications: 14 days from purchase date
• Templates & Code: 7 days from purchase date
• Online Courses: 14 days from enrollment (if less than 30% completed)
• Subscription Services: Within the first billing cycle

2.2 Eligible Reasons for Refund

Refunds for digital products will be considered if:

• Product Not as Described: Significant discrepancy between description and actual product
• Technical Issues: Product is corrupt, unusable, or has critical defects that cannot be resolved
• Duplicate Purchase: Accidental duplicate purchase made within 48 hours
• Non-Delivery: Product was not delivered and cannot be accessed after payment confirmation
• Format Incompatibility: Product format is incompatible and alternative format cannot be provided

2.3 Non-Refundable Circumstances

Refunds will NOT be issued if:

• You simply changed your mind after receiving the product
• You found a similar product elsewhere at a lower price
• The product did not meet your subjective expectations (when it matches the description)
• You did not read the product description carefully before purchase
• You have downloaded, accessed, or used the product extensively
• You purchased the wrong product by mistake (after access/download)
• The refund request is made outside the eligible timeframe

2.4 Online Courses Specific Policy

For online courses and training programs:

• Refund available within 14 days of enrollment
• Must not have completed more than 30% of the course content
• Certificate-based courses have stricter refund policies
• Group coaching programs may have different terms
• Lifetime access courses are non-refundable after 14 days

2.5 Software License Refunds

• Software licenses can be refunded within 14 days
• License key must not have been activated or used extensively
• Updates and support accessed may affect refund eligibility
• Custom software development is non-refundable once delivered

3Professional Services Refund Policy

Professional services including web development, consulting, design, and custom software development have specific refund terms based on project stage and deliverables.

3.1 Project-Based Services

For fixed-price project-based services:

• Before Work Begins: Full refund minus processing fees (typically 3-5%)
• During Planning/Design Phase: Refund of remaining balance after deducting work completed
• During Development: Pro-rated refund based on milestones not yet started
• After Delivery: No refund unless deliverables fail to meet agreed specifications
• After Final Approval: No refunds (project is considered complete)

3.2 Milestone-Based Refunds

For projects with milestone payments:

• Each milestone payment is non-refundable once that milestone is completed
• Uncompleted milestones may be refunded upon mutual agreement
• Milestone approval constitutes acceptance of that phase's work
• Changes to scope after milestone completion may incur additional charges

3.3 Hourly/Time-Based Services

For hourly consulting or time-based services:

• Billed hours are non-refundable once work is performed
• Unused prepaid hours may be refunded within 30 days
• Retainer agreements have specific refund terms in the contract
• Emergency or rush services are non-refundable

3.4 Consulting Services

• One-time consulting sessions are non-refundable once completed
• Multi-session packages may be pro-rated if cancelled early
• Strategic planning and advisory services are non-refundable
• Audit and assessment services are non-refundable after report delivery

3.5 Valid Reasons for Service Refunds

Refunds for professional services may be issued if:

• Non-Delivery: Agreed services were not provided within the timeline
• Specification Mismatch: Deliverables significantly differ from written agreement
• Quality Issues: Work does not meet professional standards (not subjective preferences)
• Breach of Contract: We fail to meet contractual obligations
• Mutual Agreement: Both parties agree to terminate the project

3.6 Non-Refundable Service Situations

Refunds will NOT be issued for:

• Subjective dissatisfaction when work meets agreed specifications
• Changes in client requirements after project commencement
• Third-party costs already incurred (licenses, hosting, etc.)
• Delays caused by client (late feedback, content not provided, etc.)
• Client's inability to use or integrate deliverables
• Market changes or business decisions unrelated to our work

3.7 Course & Training Advance Payments

For courses, mentorship programs, and training services booked with an advance payment:

• An advance payment is treated as the student's confirmed commitment to enroll, and is generally non-refundable
• Exception — Genuine Emergencies: If the student is unable to continue due to a genuine emergency (e.g. an accident, serious illness, or an unavoidable major life disruption such as a sudden job transfer), a refund may be considered on a case-by-case basis through discussion
• To be considered for such an exception, the student must provide reasonable proof or supporting documentation explaining why the course cannot be completed
• For online courses specifically, refund consideration under this exception is prioritized for serious situations such as accidents or medical emergencies — a simple change of preference (e.g. "I'd rather learn in person") is not, by itself, sufficient grounds for a refund
• Any refund granted under this exception is at our discretion and decided through direct discussion with the student

3.8 Project Advance Payments & Personal Services

If you engage us directly for a personal project or service (outside of a course/training context) and make an advance payment to begin the work, the same principle applies:

• The advance payment confirms your commitment to proceed and is non-refundable under normal circumstances
• The same emergency-based exception described in Section 3.7 applies — refunds in genuine emergencies may be discussed on a case-by-case basis

3.9 Milestone Payments & Project Handover Process

For project-based work billed in milestones (commonly 50% advance, 50% on completion), the following process applies:

• After the advance payment, work begins. The remaining balance is collected when the project is fully complete and ready to be shown to the client
• Minor revisions requested at this stage are completed as part of the agreed scope
• On the day of final delivery, full payment is required before the completed project is handed over

Hosting & deployment: If you are using your own hosting/domain, once final payment is received we will, by mutual arrangement, either (a) request temporary access to upload the completed project for you, or (b) send you the complete project files for you to upload yourself. We never ask for your account usernames or passwords as a standing requirement.

If you ask us to upload the project to your hosting/domain on your behalf and provide us temporary control panel access for this purpose, you must change your password immediately once the upload is complete and the site is confirmed live. We are not responsible for any account issues (including password changes or unauthorized access) that occur after this handover point, provided access was not retained at our request.

3.10 Project Progress & Client Review

Throughout the project, we provide regular progress updates (typically every 1-3 days for significant milestones) via WhatsApp, call, or email. For website projects, work is uploaded to a testing/staging domain so you can review the design and development as it progresses.

If, after reviewing the design or progress, you decide the project is not working out for you, please inform us immediately at that stage. If no objection is raised during these review points, we will continue toward completion and final handover on the agreed delivery date.

4Refund Eligibility Criteria

To be eligible for a refund, all of the following conditions must be met:

4.1 General Eligibility Requirements

• Timely Request: Refund request submitted within the eligible timeframe
• Original Purchaser: Request must come from the original purchaser with proof of purchase
• Valid Reason: A legitimate reason as outlined in this policy
• Good Faith: Request made in good faith, not as abuse of policy
• Documentation: Adequate documentation provided (order number, email, etc.)
• No Chargebacks: No prior chargebacks or disputes filed for this purchase

4.2 Documentation Required

Your refund request must include:

• Order number or transaction ID
• Purchase date and amount
• Email address used for purchase
• Detailed reason for refund request
• Screenshots or evidence (if claiming technical issues)
• Communication history (if relevant)

4.3 Verification Process

We will verify:

• Purchase authenticity and details
• Product/service delivery confirmation
• Usage or access history (for digital products)
• Previous refund requests from the same account
• Compliance with terms and conditions

4.4 Disqualifying Factors

You may be ineligible for a refund if:

• You have violated our Terms of Service
• You have a history of excessive refund requests
• You purchased through unauthorized third parties
• The account has been flagged for fraud or abuse
• You have filed a chargeback without contacting us first
• You have shared or distributed purchased content

5Non-Refundable Items & Services

The following items and services are NOT eligible for refunds under any circumstances:

5.1 Completed Work

• Projects that have been fully delivered and approved by the client
• Websites that have been launched and gone live
• Software that has been deployed to production
• Consulting sessions that have been completed
• Custom development work that has been delivered

5.2 Time-Sensitive Services

• Emergency or rush services with expedited timelines
• Time-limited promotional offers or discounts
• Event-based services (webinars, workshops, live sessions)
• Scheduled consultations that were not cancelled 24 hours in advance

5.3 Third-Party Costs (Domain, Hosting & Similar)

• Domain name registrations
• Hosting services
• Third-party licenses and software
• SSL certificates
• Premium plugins or themes
• API access fees
• Stock photos or assets

If you ask us to purchase a domain and/or hosting on your behalf, we will first share full details with you for approval — including the proposed domain name, the hosting provider, and the plan/specifications (storage, features, etc.). Only after you approve these details and pay for them will we proceed with the purchase (e.g. via providers such as GoDaddy, Namecheap, or Hostinger).

Once payment for domain/hosting is made and the purchase is completed, that amount is non-refundable, since this amount is paid directly to the third-party registrar/hosting provider on your behalf and cannot be recovered by us.

If you already have your own domain and/or hosting and ask us to use those instead of purchasing new ones (after having paid us for domain/hosting), we are not obligated to use your existing domain/hosting in place of what was already arranged, and no refund will be issued in this situation.

5.4 Customized Products

• Custom-developed software or applications
• Personalized designs or graphics
• Tailored content or copywriting
• Bespoke solutions created specifically for your needs

5.5 Bundled Packages

• Discounted bundles where individual items have been accessed
• Lifetime access packages after the refund window
• All-inclusive service packages once work has commenced

5.6 Promotional & Discounted Items

• Items purchased during sales or promotions (unless defective)
• Free bonus products or add-ons
• Coupon or discount code purchases (in some cases)

5.7 Subscription Services

• Subscriptions after the first billing cycle
• Annual subscriptions after 30 days
• Membership fees once benefits have been used

6Refund Request Process

Follow these steps to request a refund:

6.1 Important Processing Notes

• Refunds are processed to the original payment method only
• We cannot process refunds to different cards or accounts
• Processing times vary by payment method and bank
• International transactions may take longer
• Currency conversion rates may affect the final amount

6.2 Partial Refunds

In some cases, partial refunds may be issued:

• For projects partially completed before cancellation
• When only some items in a bundle are eligible
• After deducting used services or resources
• When third-party costs have been incurred

7Cancellation Policy

Our cancellation policy varies depending on the type of service or subscription.

7.1 Subscription Cancellations

• Monthly Subscriptions: Cancel anytime; access continues until the end of current billing period
• Annual Subscriptions: Cancel anytime; no pro-rated refund after first 30 days
• Free Trials: Cancel before trial ends to avoid charges
• Auto-Renewal: Can be disabled at any time from account settings

7.2 Service Appointment Cancellations

• 24+ Hours Notice: Full refund or rescheduling available
• 12-24 Hours Notice: 50% refund or rescheduling available
• Less than 12 Hours: No refund; may reschedule with fees
• No-Show: No refund; full session charge applies

7.3 Project Cancellations

For ongoing projects:

• Client-Initiated: Pay for work completed plus a cancellation fee (typically 20-30%)
• Mutual Agreement: Terms negotiated on a case-by-case basis
• Provider-Initiated: Full refund of unearned payments

Mid-project cancellation after substantial progress: If a project is significantly progressed (for example, 80% or more of the agreed work has been completed) and you decide to discontinue and have the remaining work completed elsewhere, you remain responsible for paying for the percentage of work actually completed, regardless of the percentage paid as advance. For example, if 50% was paid as advance but 80% of the work has been completed, the remaining 30% becomes payable for the completed work.

If such payment is not made, we reserve the right to pursue appropriate steps to recover payment for completed work. We ask that if you intend to have the project completed by another provider, you inform us as early as possible — ideally before significant further work or resources are committed on our end — so that the project can be paused at an appropriate point by mutual agreement instead.

7.4 Event Cancellations

• If we cancel a webinar/workshop, full refund issued
• If you cancel, refund depends on notice period
• Rescheduled events typically allow free transfer of registration
• Weather or emergency cancellations handled case-by-case

7.5 How to Cancel

To cancel services:

• Subscriptions: Through your account dashboard or email us
• Appointments: Email or call us with booking reference
• Projects: Written notice via email to cancellations@debasisbhattacharjee.com
• Events: Through registration platform or email

7.6 Payment Delays & Project Timeline

When a project begins, an estimated delivery timeline is agreed with you upfront (for example, 10 days). During this period, we provide regular progress updates as significant milestones are reached, via WhatsApp, call, or email.

On or near the agreed final payment date, we will reach out to confirm that the remaining payment will be made as scheduled. If you are unable to make the payment on the agreed date, please inform us as soon as possible — a short, communicated delay can usually be accommodated by mutual agreement. Significant unrequested extensions (for example, asking to push a payment by several weeks without prior notice) may not be accommodated.

If a payment date passes without payment and without any communication from you, and we are unable to reach you, we reserve the right to suspend the project as follows:

• 24-48 hours after a missed, uncommunicated payment date: The website or application hosted on our servers may be taken offline/suspended
• If non-payment continues for an extended period (e.g. around 5 days) with no response from you, we may display a notice on the site indicating it is offline due to non-payment

This applies whether the project is hosted on our servers or whether you have requested your domain to be pointed to our server for testing/preview purposes while the project is being completed — in both cases, continued hosting and access are conditional on payments being made as agreed or any delays being communicated and agreed in advance.

8Payment Methods & Refund Processing

Refunds are processed based on the original payment method used for purchase.

8.1 Credit/Debit Card Refunds

• Refunded to the original card used for payment
• Processing time: 5-10 business days after approval
• May appear as a credit on your next statement
• Contact your bank if refund doesn't appear within 15 days
• Expired or cancelled cards: contact us for alternative arrangements

8.2 UPI & Digital Wallet Refunds

• Refunded to the UPI ID or wallet used for payment
• Processing time: 3-7 business days
• Instant refunds available for some payment methods
• Ensure your UPI ID/wallet is active and accessible

8.3 Bank Transfer (NEFT/RTGS/IMPS)

• Refunded to the bank account from which payment was made
• Processing time: 5-10 business days
• Requires valid bank account details
• International transfers may take 10-15 business days

8.4 PayPal Refunds

• Refunded to your PayPal account
• Processing time: 3-5 business days
• Appears in your PayPal transaction history
• Can be withdrawn or used for purchases immediately

8.5 Payment Gateway Fees

Please note:

• Payment gateway processing fees (typically 2-3%) are non-refundable
• International transaction fees are non-refundable
• Currency conversion charges are not refunded
• The refund amount may be slightly less than the original payment

8.6 Failed Refund Processing

If a refund fails to process:

• We will contact you via email
• You may need to provide updated payment/bank details
• Alternative refund methods may be arranged
• Store credit may be offered as an alternative

9Disputes & Chargebacks

We encourage you to contact us directly before initiating any disputes or chargebacks with your bank or payment provider.

9.1 Direct Communication First

Before filing a chargeback:

• Contact our support team to resolve the issue
• Most disputes can be resolved quickly through direct communication
• We are committed to fair resolution of all concerns
• Chargebacks should be a last resort, not first action

9.2 Chargeback Policy

If a chargeback is filed:

• We will provide evidence of service/product delivery to the payment processor
• Your account may be suspended pending resolution
• If the chargeback is found invalid, you may be liable for fees and legal costs
• Fraudulent chargebacks may result in account termination and legal action
• Valid chargebacks will be honored if evidence supports your claim

9.3 Dispute Resolution Process

1. Contact Us: Email support@debasisbhattacharjee.com with your concern
2. Investigation: We investigate and respond within 3-5 business days
3. Resolution Attempt: We work with you to find a fair solution
4. Escalation: If unresolved, escalate to management
5. Mediation: Consider third-party mediation if needed
6. Legal Action: As a last resort, governed by Indian law

9.4 Fraudulent Activity

We take fraud seriously:

• Fraudulent chargebacks are prosecuted to the full extent of the law
• Accounts involved in fraud are permanently banned
• We maintain detailed records of all transactions and communications
• Cooperation with law enforcement agencies as required

9.5 Friendly Fraud Prevention

"Friendly fraud" (legitimate purchases disputed as fraudulent):

• Always check with family members before disputing charges
• Review your purchase history before claiming unauthorized transactions
• Contact us first if you don't recognize a charge
• We can provide purchase details to help you identify transactions

10Contact Information

For refund requests, questions, or concerns, please contact us through the following channels:

10.1 Refund Requests

• Email: refunds@debasisbhattacharjee.com
• Subject Line: "Refund Request - [Order Number]"
• Response Time: 1-2 business days

10.2 General Support

• Email: support@debasisbhattacharjee.com
• Response Time: 24-48 hours

10.3 Billing Inquiries

• Email: billing@debasisbhattacharjee.com
• For: Invoice questions, payment issues, subscription management

10.4 Business Details

• Business Name: Debmedia Technologies LLP
• Proprietor: Debasis Bhattacharjee
• Location: West Bengal, India
• Website: https://www.debasisbhattacharjee.com

10.5 Working Hours

• Monday - Friday: 10:00 AM - 6:00 PM IST
• Saturday: 10:00 AM - 2:00 PM IST
• Sunday: Closed (emergency support via email)
• Public Holidays: Closed (emails answered next business day)

10.6 What to Include in Your Email

To expedite processing, please include:

• Full name and email used for purchase
• Order number or transaction ID
• Purchase date and amount
• Product/service name
• Detailed explanation of your request
• Any relevant screenshots or documentation

11Additional Information

11.1 Policy Updates

This refund policy is subject to change:

• Updates will be posted on this page with the "Last Updated" date
• Material changes will be communicated via email to active customers
• Continued use after changes constitutes acceptance
• Previous purchases remain subject to the policy in effect at purchase time

11.2 Governing Law

This refund policy is governed by:

• The laws of the Republic of India
• Jurisdiction of courts in West Bengal, India
• Consumer Protection Act, 2019
• Information Technology Act, 2000

11.3 Language

• This policy is written in English
• In case of translation disputes, the English version prevails
• Translations provided for convenience only

11.4 Exceptions

Management reserves the right to:

• Make exceptions to this policy on a case-by-case basis
• Offer alternative resolutions (store credit, exchange, etc.)
• Extend refund windows for extenuating circumstances
• Deny refunds for policy violations or abuse

11.5 Feedback & Improvements

We value your feedback:

• Share your experience to help us improve
• Suggest policy improvements or clarifications
• Report any issues or concerns
• Help us serve our customers better