We stand behind the quality of our services and products. Learn about our transparent refund and cancellation policy, eligibility criteria, and process.
Our refund policy is designed to be fair and transparent. Here's what you need to know:
At Debasis Bhattacharjee, we are committed to customer satisfaction and delivering high-quality services and products. This refund policy outlines the terms and conditions under which refunds may be requested and processed.
We strive to ensure that:
This refund policy is governed by:
This policy applies to:
This refund policy should be read in conjunction with our Terms of Service and Privacy Policy. All three documents together form the complete agreement between you and Debasis Bhattacharjee.
Due to the nature of digital products, refunds are handled differently than physical goods. Once a digital product is delivered, it cannot be "returned" in the traditional sense.
For digital products, refund requests must be submitted within:
Refunds for digital products will be considered if:
Refunds will NOT be issued if:
For online courses and training programs:
IMPORTANT: Due to the instant deliverability and downloadable nature of digital products, all sales are considered final unless the product has verifiable defects or significantly differs from its description. Please review product details carefully before purchasing.
Professional services including web development, consulting, design, and custom software development have specific refund terms based on project stage and deliverables.
For fixed-price project-based services:
For projects with milestone payments:
For hourly consulting or time-based services:
Refunds for professional services may be issued if:
Refunds will NOT be issued for:
Individual project agreements and contracts may include specific refund terms that supersede this general policy. Always refer to your signed project agreement for definitive refund terms.
To be eligible for a refund, all of the following conditions must be met:
Your refund request must include:
We will verify:
You may be ineligible for a refund if:
We reserve the right to deny refunds or ban accounts that demonstrate patterns of refund abuse, including but not limited to: repeated purchases and refunds, consuming content before requesting refunds, or fraudulent claims.
The following items and services are NOT eligible for refunds under any circumstances:
Items marked as "Final Sale," "No Returns," or "Non-Refundable" at the time of purchase are not eligible for refunds. Please read product descriptions and terms carefully before completing your purchase.
Follow these steps to request a refund:
Email us at refunds@debasisbhattacharjee.com with:
You will receive an acknowledgment email within 1-2 business days confirming receipt of your request. This email will include a ticket number for tracking.
Our team will review your request within 3-5 business days. We may contact you for additional information or clarification during this period.
You will be notified of our decision via email. If approved, we will proceed with processing. If denied, we will provide a clear explanation.
Approved refunds are processed within 3-5 business days to your original payment method. Bank/card processing may take an additional 5-10 business days.
Once the refund is processed, you will receive a confirmation email with transaction details. Please allow 15-30 days total for the full refund cycle.
In some cases, partial refunds may be issued:
Before requesting a refund, consider contacting our support team. Many issues can be resolved quickly through customer support, and we're committed to ensuring your satisfaction.
Our cancellation policy varies depending on the type of service or subscription.
For ongoing projects:
To cancel services:
IMPORTANT: Cancellation deadlines are strictly enforced. Late cancellations may result in forfeiture of fees or partial charges. Always cancel as soon as you know you cannot proceed with a service or appointment.
Refunds are processed based on the original payment method used for purchase.
Please note:
If a refund fails to process:
To check your refund status, email us at refunds@debasisbhattacharjee.com with your order number and refund ticket number. We'll provide you with the current status and expected timeline.
We encourage you to contact us directly before initiating any disputes or chargebacks with your bank or payment provider.
Before filing a chargeback:
If a chargeback is filed:
We take fraud seriously:
"Friendly fraud" (legitimate purchases disputed as fraudulent):
WARNING: Filing a chargeback without attempting to resolve the issue with us directly may result in account termination, being banned from future purchases, and potential legal action. Chargebacks also incur significant fees that may be recovered from you if found invalid.
For refund requests, questions, or concerns, please contact us through the following channels:
To expedite processing, please include:
Our goal is customer satisfaction. If you're experiencing any issues with our products or services, please reach out. We're committed to finding a fair resolution that works for everyone.
This refund policy is subject to change:
This refund policy is governed by:
Management reserves the right to:
We value your feedback:
Our support team is ready to assist you with any refund requests or questions about this policy.
Contact Support →