Cancellation and Refund Policy

Last Updated: September 2, 2025

This Cancellation and Refund Policy applies to all purchases made through debasisbhattacharjee.com, including online courses, digital products, physical products, professional services, and affiliate products. Please read this policy carefully before making any purchase.

1. General Policy Overview

All sales are considered final unless explicitly stated otherwise in this policy. By making a purchase, you acknowledge and agree to the terms outlined below for each category of products and services.

2. Online Courses

2.1 Course Types

This policy applies to two types of courses:

Recorded/Self-Paced Courses: Pre-recorded video courses available for immediate access
Live/Interactive Courses: Scheduled live sessions with direct instructor interaction

2.2 RECORDED/SELF-PACED COURSES

2.2.1 No Refund Policy

All recorded course purchases are strictly NON-REFUNDABLE. Once payment is made and access to the course is granted, no refunds will be issued under any circumstances.

2.2.2 Reasons for No Refund Policy

This policy exists because:

Course content is delivered digitally and immediately accessible upon purchase
Once accessed, the intellectual property and knowledge cannot be “returned”
Significant resources are invested in creating and maintaining course materials
Course access includes downloadable resources that cannot be retrieved once downloaded

2.2.3 Discretionary Refunds

While there is no obligation to provide refunds, Debasis Bhattacharjee reserves the sole and absolute discretion to issue refunds in exceptional circumstances if deemed appropriate.

2.2.4 Maximum Refund Cap

In cases where a discretionary refund is granted for serious and exceptional circumstances (such as technical issues preventing course access, medical emergencies with documentation, or other genuine hardships), the maximum refund amount shall not exceed 50% of the purchase price.

2.3 LIVE/INTERACTIVE COURSES

2.3.1 Strict No Refund Policy

Live course enrollments are ABSOLUTELY NON-REFUNDABLE. Once you have paid the full course fee, you cannot cancel or request a refund by simply changing your mind.

2.3.2 Pre-Payment Inquiry Requirement

Before enrolling in any live course:

You MUST ask all your questions and clear all doubts by contacting the instructor
Course details, schedule, curriculum, requirements, and expectations are clearly provided
Payment indicates your full understanding and commitment to the course
By paying, you confirm that you have reviewed all course information and are completely convinced

2.3.3 No Change of Mind Accepted

Once payment is completed:

You cannot withdraw from the course due to change of mind
You cannot claim you didn’t understand what you were signing up for
You cannot request refund due to schedule conflicts you were aware of
You cannot seek refund because the course is challenging or demanding

2.3.4 Why This Policy Exists for Live Courses

This strict policy is necessary because:

Live courses have limited seats – your enrollment blocks another student’s opportunity
Instructor schedules dedicated time specifically for registered students
Course materials and live session preparations are customized for enrolled participants
Last-minute cancellations disrupt the learning experience for other students
Significant planning and resource allocation happens based on confirmed enrollments

2.3.5 Exceptional Circumstances – Discretionary Consideration Only

Refunds for live courses are NOT guaranteed but may be considered at the sole and absolute discretion of Debasis Bhattacharjee in cases of:

Acceptable Reasons for Consideration:

Serious medical emergencies (with medical documentation)
Accidental duplicate payment (must be reported within 24 hours)
Death in immediate family (with documentation)
Unforeseen critical circumstances genuinely beyond your control

Decision Authority:

All decisions regarding live course refunds rest solely with Debasis Bhattacharjee
The instructor’s decision is final and non-negotiable
Even in approved cases, maximum refund is 50% of course fee
Requests must be submitted before the course start date with supporting documentation

2.3.6 What Does NOT Qualify for Live Course Refund

Refunds will ABSOLUTELY NOT be considered for:

Change of mind after payment
“I’m too busy” or “I don’t have time anymore”
Work commitments or schedule conflicts you could have foreseen
Course difficulty or pace not matching your expectations
Personal preference changes
Financial difficulties after payment
Finding a cheaper alternative course
Dissatisfaction with course content (all content is described before enrollment)
Technical issues on your end (internet, computer, timezone misunderstanding)
Claiming you “didn’t know” what you were enrolling in
Any reason that could have been clarified by asking questions before payment

2.3.7 Transfer to Another Batch

In exceptional circumstances, and at sole discretion, transfer to a future batch may be considered:

One-time transfer only, subject to seat availability
Must be requested at least 3 days before course start date
Transfer fee may apply
No refund if you cannot attend the transferred batch

2.3.8 Partial Attendance Not Eligible for Partial Refund

If you:

Attend only some sessions
Stop attending midway through the course
Miss sessions due to personal reasons

You are NOT eligible for any refund or pro-rata payment adjustment. The full course fee remains payable and non-refundable.

2.4 General Course Refund Request Process

If you believe you have an exceptional circumstance that warrants consideration:

Submit a written request to contact@debasisbhattacharjee.com
- Recorded courses: within 7 days of purchase
- Live courses: before the course start date
Provide detailed explanation and supporting documentation
Understand that all refund decisions are final and at sole discretion of Debasis Bhattacharjee
No refund request will be entertained after these deadlines

2.5 Preview and Due Diligence

Free preview content, course descriptions, curriculum outlines, and schedules are provided
Sample sessions or introductory materials may be available
It is YOUR responsibility to review all materials, ask questions, and make an informed decision
CONTACT US BEFORE PAYMENT if you have any doubts or questions
Payment confirms you have completed your due diligence and are fully committed

3. Affiliate Marketing Products

3.1 Third-Party Products

When you purchase products or services through affiliate links on this website, you are purchasing directly from third-party vendors, not from Debasis Bhattacharjee.

3.2 Affiliate Refund Policy

Refunds for affiliate products are subject to the refund and cancellation policies of the respective third-party vendors. Debasis Bhattacharjee has no control over, and accepts no liability for, third-party refund policies.

3.3 No Refund Responsibility

Debasis Bhattacharjee does not process refunds for affiliate products. Any refund requests must be directed to the original vendor from whom you purchased the product.

3.4 Commission Retention

Please note that affiliate commissions earned may not be reversible even if the third-party vendor issues a refund. This does not affect your right to seek a refund from the original vendor.

3.5 Due Diligence

It is your responsibility to:

Review the third-party vendor’s refund policy before purchase
Understand that affiliate links redirect you to external websites
Contact the appropriate vendor for any refund-related inquiries

4. Own Products (Digital and Physical)

4.1 Digital Products

4.1.1 General Policy

Digital products including but not limited to eBooks, templates, software, code libraries, toolkits, and downloadable resources are non-refundable once access has been granted or download has occurred.

4.1.2 Limited Refund Window

A refund may be considered within 48 hours of purchase if:

The product is defective or corrupted and cannot be fixed
The product was significantly misrepresented in its description
You did not receive access to the product despite payment confirmation

4.1.3 Refund Amount

If a refund is approved for digital products:

100% refund if the product was never accessed or downloaded
50% refund if the product was accessed but found to be defective
No refund if the product was downloaded or accessed beyond 48 hours

4.2 Physical Products

4.2.1 Return Window

Physical products may be returned within 14 days of delivery if:

The product is damaged or defective upon arrival
Wrong product was shipped
Product is significantly different from description

4.2.2 Return Conditions

To qualify for a return:

Product must be unused and in original condition
Original packaging must be intact
Proof of purchase must be provided
Product must not be a customized or personalized item

4.2.3 Return Process

Contact us at contact@debasisbhattacharjee.com within 14 days of delivery
Provide order number and photos of the product/damage (if applicable)
Wait for return authorization before shipping back
Ship the product at your own cost to the provided address
Refund will be processed within 7-10 business days after inspection

4.2.4 Refund Amount for Physical Products

100% refund if product is defective or wrong item shipped
Shipping costs are non-refundable unless the error was on our part
Return shipping costs are the responsibility of the customer unless the product is defective

4.2.5 Non-Returnable Physical Products

The following cannot be returned:

Customized or personalized items
Opened software or downloadable code with physical media
Items marked as “final sale” or “non-returnable”

5. Professional Services

5.1 Service Categories

Professional services include but are not limited to:

Software development and consulting
Cybersecurity consulting and ethical hacking assessments
IT training and corporate workshops
Research and development consulting
Technical mentoring and coaching
Curriculum development services

5.2 Cancellation by Client

5.2.1 Before Service Commencement

If you cancel before work begins:

More than 7 days before start date: Full refund minus 10% administrative fee
3-7 days before start date: 50% refund
Less than 3 days before start date: No refund

5.2.2 After Service Commencement

Once services have begun:

Work completed is non-refundable
You will be charged for work completed on a pro-rata basis
Any deliverables already provided remain chargeable
Advance payments are non-refundable once work begins

5.3 Cancellation by Service Provider

5.3.1 Right to Cancel

Debasis Bhattacharjee reserves the right to cancel services if:

Client fails to provide necessary information or cooperation
Client violates terms of service agreement
Unforeseen circumstances make service delivery impossible

5.3.2 Refund on Provider Cancellation

If services are cancelled by Debasis Bhattacharjee:

Full refund for work not commenced
Pro-rata refund for partially completed work
No refund for work already delivered and accepted

5.4 Project-Based Services

5.4.1 Milestone-Based Payment

For project-based services with milestone payments:

Each milestone payment is non-refundable once that milestone is completed
Cancellation results in payment for completed milestones only
Partial milestone work is charged on a time-and-materials basis

5.4.2 Changes in Scope

Changes to project scope may affect pricing and timelines. Additional charges may apply and are non-refundable.

5.5 Hourly/Time-Based Services

5.5.1 Hourly Billing

For services billed hourly:

Payment covers time already spent and cannot be refunded
Unused retainer hours may be refunded at sole discretion
Minimum billing periods apply as specified in service agreement

5.5.2 Retainer Agreements

Monthly retainer fees are non-refundable once the billing period begins
Unused hours typically do not roll over unless specified in agreement
Cancellation requires 30 days written notice

6. Payment Processing and Refund Timing

6.1 Payment Methods

Refunds will be issued using the original payment method wherever possible.

6.2 Processing Time

Approved refunds will be processed within:

Digital products/courses: 7-10 business days
Physical products: 7-10 business days after receiving and inspecting returned item
Services: 10-14 business days

6.3 Bank Processing

Please note that your bank or payment provider may take additional time to credit your account. This is beyond our control.

6.4 Currency and Transaction Fees

Refunds are issued in the original transaction currency
Payment processing fees are non-refundable
Currency conversion fees (if any) are not refundable
Bank transfer fees are the responsibility of the recipient

7. Chargebacks and Disputes

7.1 Contact First Policy

Before initiating a chargeback with your bank or payment provider, please contact us to resolve the issue. Most concerns can be addressed directly.

7.2 Chargeback Consequences

Initiating an unwarranted chargeback may result in:

Immediate suspension of all account access
Termination of services
Legal action to recover costs
Reporting to relevant authorities

7.3 Dispute Resolution

We prefer to resolve disputes amicably through direct communication. Please email us at contact@debasisbhattacharjee.com with your concerns.

8. Special Circumstances

8.1 Technical Issues

If you experience technical issues accessing digital content or courses:

Contact support immediately at contact@debasisbhattacharjee.com
Provide detailed description and screenshots
Allow reasonable time for technical resolution
Technical issues will be resolved; refunds are not automatically granted

8.2 Medical or Personal Emergencies

In cases of serious medical emergencies or exceptional personal circumstances:

Documentation may be required
Consideration will be given on a case-by-case basis
Maximum refund of 50% may apply
Decision rests solely with Debasis Bhattacharjee

8.3 Force Majeure

In the event of circumstances beyond our control (natural disasters, government restrictions, etc.), we reserve the right to:

Postpone service delivery
Offer alternative arrangements
Issue pro-rata refunds at our discretion

9. Modifications to This Policy

9.1 Right to Modify

This Cancellation and Refund Policy may be updated at any time. Changes will be effective immediately upon posting to the website.

9.2 Your Responsibility

It is your responsibility to review this policy before making any purchase.

9.3 Policy at Time of Purchase

The version of this policy in effect at the time of your purchase will govern that transaction.

10. Contact Information

For any questions regarding cancellations, refunds, or this policy, please contact:

Debasis Bhattacharjee
Email: contact@debasisbhattacharjee.com
Website: https://debasisbhattacharjee.com

Response Time: We aim to respond to all refund inquiries within 2-3 business days.

11. Acknowledgment

By making a purchase on debasisbhattacharjee.com, you acknowledge that you have read, understood, and agree to this Cancellation and Refund Policy.