:root{--blue:#2563eb;--blue-dark:#1d4ed8;--blue-light:#eff6ff;--navy:#0f172a;--orange:#f97316;--orange-dark:#ea580c;--text-main:#0f172a;--text-muted:#64748b;--border-color:#e2e8f0;--bg-soft:#f8fafc;--green:#16a34a;--red:#dc2626}*{box-sizing:border-box;margin:0;padding:0}body{font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Helvetica,Arial,sans-serif;color:var(--text-main);background:#fff;line-height:1.5}a{color:inherit;text-decoration:none}img{max-width:100%;display:block}.container{max-width:1100px;margin:0 auto;padding:0 24px}.container.narrow{max-width:720px}header.site-header{position:sticky;top:0;z-index:100;background:#fff;border-bottom:1px solid var(--border-color)}.header-inner{display:flex;align-items:center;justify-content:space-between;height:76px}.brand{display:flex;align-items:center;gap:10px;font-weight:800;font-size:18px}.brand-mark{width:36px;height:36px;border-radius:9px;background:linear-gradient(135deg,var(--blue),#60a5fa);display:flex;align-items:center;justify-content:center;color:#fff;font-size:18px;font-weight:800}.brand small{display:block;font-size:10px;font-weight:600;color:var(--text-muted);letter-spacing:1px}nav.main-nav{display:flex;align-items:center;gap:32px}nav.main-nav a{font-weight:600;font-size:14.5px;color:var(--text-main)}nav.main-nav a:hover{color:var(--blue)}.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;padding:12px 22px;border-radius:8px;font-weight:700;font-size:14.5px;cursor:pointer;border:none;transition:all .15s}.btn-primary{background:var(--blue);color:#fff}.btn-primary:hover{background:var(--blue-dark)}.btn-outline{background:#fff;color:var(--blue);border:1.5px solid var(--blue)}.btn-outline:hover{background:var(--blue-light)}.btn-orange{background:var(--orange);color:#fff}.btn-orange:hover{background:var(--orange-dark)}.btn-sm{padding:9px 16px;font-size:13.5px}.btn:disabled{opacity:.6;cursor:default}.hero{background:linear-gradient(180deg,#f5f9ff 0%,#fff 100%);padding:64px 0 72px}.hero h1{font-size:38px;line-height:1.15;font-weight:800;letter-spacing:-1px}.hero h1 .accent{color:var(--blue)}.hero p.lead{margin-top:14px;font-size:16.5px;color:var(--text-muted);max-width:560px}.section{padding:64px 0}.section.soft{background:var(--bg-soft)}.eyebrow{color:var(--blue);font-weight:700;font-size:13px;letter-spacing:1px;text-transform:uppercase}.section h2{font-size:28px;font-weight:800;margin-top:8px;letter-spacing:-.5px}.section p.sub{color:var(--text-muted);margin-top:12px;max-width:560px;font-size:15.5px}.option-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:24px}.option-card{border:1px solid var(--border-color);border-radius:14px;padding:32px;background:#fff;transition:all .15s}.option-card:hover{box-shadow:0 20px 40px -20px rgba(15,23,42,.2);transform:translateY(-3px)}.option-icon{width:54px;height:54px;border-radius:12px;background:var(--blue-light);display:flex;align-items:center;justify-content:center;color:var(--blue);margin-bottom:18px}.option-card h3{font-size:20px;font-weight:700}.option-card p{color:var(--text-muted);font-size:14.5px;margin-top:8px;margin-bottom:20px}.form-card{border:1px solid var(--border-color);border-radius:14px;padding:32px;background:#fff;max-width:620px}.form-row{margin-bottom:20px}.form-row label{display:block;font-weight:700;font-size:13.5px;margin-bottom:7px}.form-row .hint{font-size:12.5px;color:var(--text-muted);margin-top:6px}input[type="text"],input[type="email"],input[type="password"],input[type="file"],select,textarea{width:100%;border:1.5px solid var(--border-color);border-radius:8px;padding:11px 14px;font-size:14.5px;font-family:inherit;color:var(--text-main);background:#fff;outline:none;transition:border-color .15s}input:focus,select:focus,textarea:focus{border-color:var(--blue)}textarea{resize:vertical;min-height:120px}.form-cols-2{display:grid;grid-template-columns:1fr 1fr;gap:16px}.alert{border-radius:10px;padding:14px 16px;font-size:14px;margin-bottom:20px}.alert-error{background:#fef2f2;border:1px solid #fecaca;color:var(--red)}.alert-success{background:#f0fdf4;border:1px solid #bbf7d0;color:var(--green)}.alert-info{background:var(--blue-light);border:1px solid #bfdbfe;color:var(--blue-dark)}.badge{display:inline-flex;align-items:center;padding:4px 11px;border-radius:999px;font-size:12px;font-weight:700;letter-spacing:.2px}.badge-open{background:#eff6ff;color:var(--blue)}.badge-pending{background:#fffbeb;color:#b45309}.badge-resolved{background:#f0fdf4;color:var(--green)}.badge-closed{background:#f1f5f9;color:var(--text-muted)}.badge-priority-high{background:#fef2f2;color:var(--red)}.badge-priority-normal{background:#f1f5f9;color:var(--text-muted)}.badge-priority-low{background:#f8fafc;color:var(--text-muted)}.ticket-header{display:flex;justify-content:space-between;align-items:flex-start;border-bottom:1px solid var(--border-color);padding-bottom:20px;margin-bottom:28px;gap:16px;flex-wrap:wrap}.ticket-header h2{font-size:22px}.ticket-meta{font-size:13.5px;color:var(--text-muted);margin-top:6px}.ticket-badges{display:flex;gap:8px}.message-thread{display:flex;flex-direction:column;gap:18px;margin-bottom:32px}.message-bubble{border-radius:12px;padding:16px 18px;max-width:640px;font-size:14.5px;border:1px solid var(--border-color)}.message-bubble.from-customer{background:#fff;margin-right:auto}.message-bubble.from-admin{background:var(--blue-light);border-color:#bfdbfe;margin-left:auto}.message-meta{font-size:12px;color:var(--text-muted);margin-bottom:8px;font-weight:700}.message-body{white-space:pre-wrap;word-wrap:break-word}.message-attachments{margin-top:10px;display:flex;flex-wrap:wrap;gap:8px}.attachment-pill{display:inline-flex;align-items:center;gap:6px;background:#fff;border:1px solid var(--border-color);padding:5px 10px;border-radius:6px;font-size:12.5px;color:var(--blue)}.ticket-table{width:100%;border-collapse:collapse}.ticket-table th{text-align:left;font-size:12px;text-transform:uppercase;letter-spacing:.4px;color:var(--text-muted);padding:10px 14px;border-bottom:1.5px solid var(--border-color)}.ticket-table td{padding:14px;border-bottom:1px solid var(--border-color);font-size:14px;vertical-align:middle}.ticket-table tr:hover td{background:var(--bg-soft)}.ticket-table a.row-link{display:block;font-weight:700}.filter-tabs{display:flex;gap:8px;margin-bottom:24px;flex-wrap:wrap}.filter-tabs a{padding:8px 16px;border-radius:8px;font-size:13.5px;font-weight:600;border:1px solid var(--border-color);color:var(--text-muted)}.filter-tabs a.active{background:var(--navy);color:#fff;border-color:var(--navy)}footer.site-footer{background:var(--navy);color:#cbd5e1;padding:48px 0 28px}.footer-bottom{display:flex;justify-content:space-between;font-size:13px;color:#64748b;flex-wrap:wrap;gap:8px}@media (max-width:900px){.option-grid{grid-template-columns:1fr}.form-cols-2{grid-template-columns:1fr}nav.main-nav{display:none}.message-bubble{max-width:100%}}